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Who we are

Woodcroft Care Home Ltd ("we", "us", "our") operates the website https://woodcroftcarehome.com.

We are the data controller for personal data collected through this website. Our registered office is:

216 Abergele Road
Old Colwyn
Colwyn Bay
LL29 8AS

ICO registration number: [INSERT NUMBER]

What personal data we collect and why

Enquiry form

When you submit an enquiry through our website contact form, we collect:

  • First name and surname

  • Email address

  • Phone number

  • The content of your enquiry

We use this information solely to respond to your enquiry. We do not use it for marketing unless you explicitly ask us to, and we do not pass it to any third party for their own purposes.

Lawful basis: Legitimate interest. When you submit an enquiry, you are asking us to contact you. Processing your data is necessary to fulfil that request.

Website analytics

We use Squarespace Analytics to understand how visitors use our website — which pages are visited, how long people spend on the site, and how they found us. Squarespace Analytics does not identify you individually. It collects anonymous usage data such as:

  • Pages viewed

  • Time spent on pages

  • Referring website or search term

  • Browser type and device

Lawful basis: Legitimate interest. Understanding how our website performs helps us improve it for visitors.

How we store your data

Enquiry form submissions are sent to and stored in our AOL email inbox. Our email is hosted by AOL (a subsidiary of Yahoo Inc.), which means form data may be stored on servers located in the United States.

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place. AOL/Yahoo maintains certifications and contractual commitments that provide equivalent protection to UK data protection standards. By submitting the enquiry form, you acknowledge and accept this transfer.

How long we keep your data

We retain enquiry emails for a maximum of 12 months after the enquiry is resolved or becomes inactive. After this period, the emails are deleted.

Squarespace Analytics data is retained according to Squarespace's standard data retention practices.

Who we share your data with

We do not sell, rent, or trade your personal data. We do not share your enquiry form data with any third party except where necessary to respond to your enquiry (for example, if you are enquiring about a specific service we provide in partnership with another organisation — we would tell you before sharing).

Your data may be accessible to:

  • Our staff, for the purpose of responding to your enquiry

  • Squarespace, as our website hosting and analytics provider

  • AOL/Yahoo, as our email service provider

Each of these providers processes data under their own privacy and security commitments.

Your rights under UK GDPR

You have the following rights regarding your personal data:

  • Right of access — You can ask us for a copy of the personal data we hold about you.

  • Right to rectification — You can ask us to correct any inaccurate or incomplete data.

  • Right to erasure — You can ask us to delete your personal data in certain circumstances.

  • Right to restrict processing — You can ask us to limit how we use your data.

  • Right to data portability — You can ask us to provide your data in a structured, commonly used format.

  • Right to object — You can object to our processing of your data where we rely on legitimate interest.

To exercise any of these rights, contact our Data Protection Officer (details below). We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have mishandled your data.

Cookies

Our website uses cookies. Some are necessary for the site to function; others help us understand how visitors use the site.

Necessary cookies

These are set by Squarespace to enable core website functionality — such as security, load balancing, and form submission. The website cannot operate properly without them.

Analytics cookies

Squarespace Analytics sets the following cookies to collect anonymous usage data. These cookies do not identify you personally.

  • ss_cvr — Identifies unique visitors. Expires after 2 years.

  • ss_cvt — Identifies unique visitors. Expires after 30 minutes.

  • ss_cid — Identifies unique visitors. Expires after 2 years.

  • ss_cvisit — Tracks visit duration. Expires after 30 minutes.

Managing cookies

You can disable cookies in your browser settings. Most browsers allow you to block all cookies, delete existing cookies, or alert you before a cookie is set. Note that disabling necessary cookies may affect how the website functions.

For more detail on Squarespace's cookies, see Squarespace's cookie policy.

Data Protection Officer

Our Data Protection Officer is:

Jackie Snook, Registered Manager
Email: jswoodcroft@aol.co.uk
Phone: 01492 515 763

Address: 216 Abergele Road, Old Colwyn, Colwyn Bay, LL29 8AS

Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on our website. This policy was last updated on 6th June 2026.

Contact and complaints

For any questions about this policy or how we handle your data, contact Jackie Snook at the details above.

If you are dissatisfied with our response, you have the right to complain to the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

ico.org.uk | 0303 123 1113

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